When will my order be processed?
Once an orders have been placed we will then send
you a confirmation email notifying you when the
item will be shipped, usually next day.

How do I pay for my Plimsolls?
Our payments are handled by PayPal, the global
leader in online payments through their secure
servers. You can pay using either a Credit Card,
Direct Debit Bankcard such as Visa and Switch or via your Paypal Account.

Are the plimsolls exactly as shown?
Plimsolls we now have in stock are very similar
but not as pictured i.e. 6 lace holes not 5
Also stock has a woodchipped effect sole, not a zig zag.

Do I need a paypal account?
No, you don't need to open a Paypal account to
buy goods from whiteplimsolls.com you simply pay
with your Credit or Debit card - the transaction is
however still handled by PayPal's secure server.

Can I pay by Cheque or postal order?
No sorry we do not accept this method of payment.
Paypal is easy and instant to ensure we can deliver to you quickly.

How will my plimsolls be packaged?
All ordered are dispatched in both tamper and water
proof mailers. If you ordered several items to be delivered to the same address, we may send them to you in separate packages to give you the fastest
service. This will not affect your delivery charge.

When can I expect to receive my Plimsolls?
All order are sent by Royal Mail First Class Delivery
and usually take around 3 -5 days after ordering to
arrive. We also obtain proof of posting for all items.

How will i know if you have sold out?
All of our stock management is done in real time, so
when a particular size is sold out it will be removed
from the website, until we receive our next delivery.

What is your returns policy?
We offer an exchange or refund on unworn plimsolls, providing they are returned to us in 'new' condition.
A postage supplement of £2.50 is charged for exchanging sizes in order to cover shipping.
Simply get in touch.

Import duties and tax
Import duties and taxes are outside our control here
at whiteplimsolls.com and hence are not collected by
us when you place an order. The likelihood of your order incurring such charges is minimal, but it would
be your responsibility, as the customer, to cover any such charges.

What information do you collect?
At White Plimsolls .com we only collect information vital to the service we provide. Your information is
kept secure under our privacy policy and will never, under any circumstances, be shared with third parties.

Is Paypal secure?
Paypal is the world leader in secure online payments. Payments made through Paypal are very safe. For
more details, visit Paypal's Security Centre

I still have a question
No problem, simply send us a message via our
contact tab and we will get back to you (usually
within 24 hours).